Warranty Policy

All products purchased at Gạo Nhật Thành are eligible for a 1-for-1 exchange if they are faulty, unsatisfactory or defective.

1. Warranty period:

Customers can check the warranty period on the purchasing website or contact the nearest warranty center, or directly call the hotline at 0976 691 717.

2. Warranty conditions:

• The product is still within the warranty period.
• The warranty card is fully completed with information, and the warranty label is intact, not torn or erased. For products that do not have a warranty card, the warranty period will be based on the manufacturing date on the product.
• The product is damaged due to mold, defects, or malfunction caused by the quality of the rice.
• The product is not excluded from warranty.

Cases not covered by warranty:

• Damages caused by transportation, storage, improper cooking, or improper storage.
• Damages caused by exposure to water, humidity, or environmental conditions.
• Damages caused by animals or insects.
• Acts of God, such as earthquakes, fires, etc